Sending station back for repair?
- Landis+Gyr – EV Editor 4
- Denis Leskovar
In case of defect and need of sending station to Etrel Service, please follow further guidelines:
open ticket in Jira platform and provide error description, serial number, and photos. In case that support, and resolution of problem cannot be done remotely, we will ask you to send station back. Need help using Jira?
print and fill in Record of complaint and attach it to the package.
3. carefully put station into package!
To prevent unnecessary additional damaging of housing of charging stations during shipping to Etrel service centre, guidelines need to be followed.Â
Installation brackets and screws don’t need to be included in package when preparing charging stations for shipping to Etrel service centre. Including them in package increases the chance of additional damage to the housing of the units. This can result in additional cost of repairs which are not covered by warranty.
Please, make sure that chargers are packed correctly (as shown in example). If you have received charger from your installer, we suggest that packaging is inspected prior to shipping to Etrel service centre.
If damages to units have been noticed additional refurbishment of the units can be ordered – to exchange the unit housings (more on this can be found in our price list).
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Where do I send the station?
Etrel d.o.o.
Kamnik pod Krimom 142
1352 Preserje
SI-Slovenia
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Options in Jira
We offer Refurbishment, so select correct one if you need it when reporting issue in Jira:
Pictures of good and bad examples:
Good examples:
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Bad examples:
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Warning! Before installing, wiring, handling or accessing the charging station in any way, make sure to read, understand and follow the Safety Guidelines.
Any graphic material provided in this documentation library is subject to variation and may not reflect the most recent updates or changes due to ongoing development and the implementation of new features.
Owing to periodic improvements of our products, the supplied products can differ in some details from the information stated in this documentation library. The information is subject to alteration without notice.
The English version of this documentation is the official and authoritative source of information. We make every effort to ensure that translations are accurate and clear; however, we do not accept responsibility for any errors, omissions, or misinterpretations in translated versions. In case of discrepancies, the English version will take precedence.