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The following procedure can only be performed by a licensed electrician. If not following all the safety precautions there is risk of electric shock.

🛠️ Tools required

  • 7mm spanner

  • Large Phillips screwdriver

  • Small Phillips screwdriver

Issue description: INCH DUO has a black screen even when powered on.

Sometimes this happens due to voltage fluctuations on the motherboard. Due to the voltage fluctuations, the powerboard will become corrupted in the process. In rare cases the SOM can also be corrupted.

To prevent the voltage fluctuations we recommend to replace the motherboard with never version that has different capacitor(H-1029-A) or add a specially crafted cable with the capacitor (IDENT).

Here you can access a guide for replacing the motherboard in INCH DUO: Replacing the motherboard - H-1029

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Warning! Before installing, wiring, handling or accessing the charging station in any way, make sure to read, understand and follow the Safety Guidelines.
Any graphic material provided in this documentation library is subject to variation and may not reflect the most recent updates or changes due to ongoing development and the implementation of new features.
Owing to periodic improvements of our products, the supplied products can differ in some details from the information stated in this documentation library. The information is subject to alteration without notice.
The English version of this documentation is the official and authoritative source of information. We make every effort to ensure that translations are accurate and clear; however, we do not accept responsibility for any errors, omissions, or misinterpretations in translated versions. In case of discrepancies, the English version will take precedence.

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