The diagnostics page is split into two halves.
In the top half, the first option is the “Download logs”. With this option, we download the logs stored in the charger, which contain every event of the charger's operations. They help us to diagnose why the charger has gone fault or why the charger is not operating as desired. To download logs, simply click on the “Download logs” option and select the date from which you wish to download the logs. The charger saves logs for approximately a month, depending on the size of the logs themselves.
Relating option to the “Download logs”, is the “Temporarily turn on verbose logs” option. This option will give us a more detailed view of the charger’s operations. Because of the expanded size of verbose logs, these logs only run for 24 hours, after which, if still needed, will have to be enabled again. If our support team is not able to diagnose the issue from normal logs, they will ask the client to temporarily turn on the verbose logs and recreate the scenario in which the issue appears.
With the options “Restore configuration” and “Backup configuration” we can download and upload configurations from and to the charger. This comes in handy if we are doing a factory reset of the charger, and instead of manually inputting the configuration, we simply upload the ZIP file we have downloaded with the “Restore configuration” option.
The same goes for the “Restore data” and the “Backup data” option. These files contain events, sessions, authorizations, and local user database, which are deleted if we reset the charger to factory configurations.
The last three options on the top half are “Restart device”, “Upgrade firmware” and “Run network diagnostic”. The first option “Restart device” is useful when we do not have physical access to the charger and a reboot is needed. The next option, the “Upgrade firmware” option, is used to upgrade the charger’s software. Simply click on the option and choose the file from your computer with which you wish to upgrade the charger. With the last option “Run network diagnostics”, we can check the network connectivity of the charger. Click on the option, type in the URL address or the IP address, and click on “Start diagnostics”.
On the bottom half of the Diagnostics page, we have information on what is the device model of the charger and its serial number. Below that, next to the “OS version” we see what system is currently running on the charger, and next to the “Software version”, we see what application is running on the charger.
The “Web version” is the version of the WebUI, the CC hardware version is the version of the motherboard installed in the charger and we also see what CC driver and firmware versions are running on the charger.
Under the software version details, we see information on the total operating time of the charger. This is the total time that the charger was powered on, and not to be mixed with the “total charging time” which tells us the total time the charger was charging.
The first of the last two options is a link to our knowledge base, where you can find manuals and datasheets of the charger. This will help you get to know the charger and how to configure it.
The last option is to open an SSH tunnel to the charger. This option is only available for Etrel personnel. To open the SSH tunnel, Etrel personnel will ask you for the key that is shown in the pop-up window. After communicating the key, click “Next” and an Etrel employee will communicate a key of their own. Simply follow the steps and we will take care of the rest.